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Listening to National Public Radio recently, I heard a story of a woman, who suddenly became epileptic after being healthy all of her life. She incurred an enormous amount of medical bills. She is finding that it is almost a full-time job to navigate through the multitude of paperwork sent to her monthly to find out what she needs to pay after insurance, discounts, and write-offs. She still does not understand what she has to pay and has yet to be contacted by the facility treating her condition to set up a payment plan or financial counseling. She asked, while at the hospital during her many visits, what her treatments were going to cost her out-of-pocket and did not receive any financial information. She was told that she needed to contact her insurance company. And when she did talk to her insurance company, they told her that she needed to talk to her provider. Round and round she goes, without any clarification and enormous frustration. As a result, hospital does not receive payment when they need it and worse yet, receives bad PR.
To continue reading this article, go here.
To send your comments or inquiries, please email Kari Kemper or visit www.revenue360.net
As I read through the article entitled "Meaningful Communication at the Point of Service", I was reminded of the AMA's desire to send secret shoppers into hospital and physician practices asking for reports on the patient experience.
To continue reading this article, go here.
More information on secret shoppers, courtesy of HealthLeaders Media.
To send your comments or inquiries, please email Lois Cameron or visit www.revenue360.net
John Mangan
Director of Strategic Product Direction
jmangan@cincom.com
Experienced with the dynamics of product and vendor selection from both inside and outside of the healthcare organization, Chris has worked for Tempus Software, Inc as a Customer Relationship Manager and Tucson Medical Center as their Management Information Systems Project Coordinator.
Chris Bengds
Senior Sales Executive
chrisbengds@provider-advantage.com
800.337.5482 x 3941
As Patient Access Manager for Orlando Regional Healthcare, Sue worked to centralize and automate diagnostic scheduling for their six hospitals and one large ambulatory care center. After 13 years working in hospitals, Sue went on to work in IT as a Customer Relationship Manager for Tempus Software and an Account Executive for QuadraMed Corporation.
Sue Lintz
Senior Sales Executive
suelintz@provider-advantage.com
800.337.5482 x 3942
Early in his career, Mike organized and ran the first state-wide pharmacy PPO representing 90% of retail pharmacies in Washinton state with a buying group for generic drugs, and sold preferred network for pharmacy benefits to payers in the Pacific Northwest.
Mike Noblet
Senior Sales Executive
mikenoblet@provider-advantage.com
800.665.5495
Visit Code Green, an informative and entertaining healthcare revenue cycle blog.
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